Effective date: September 2026 ยท Hunan TopOnenergy Co., Ltd. ("TOPON", "we")
When you send an inquiry —through the contact form, the custom module wizard, or the residential kit wizard —we collect the details you provide: company name, contact name, email address, phone / WhatsApp number, country, and your project requirements (including any configuration summary you import from our wizards).
We do not use advertising trackers, analytics profiling, or third-party marketing pixels on this website. Wizard drafts and saved configurations stay in your own browser's local storage until you submit them.
We use your data solely to respond to your inquiry: preparing quotations, matched BOM proposals, certification documents, and shipping terms, and following up on the specific project you described.
The legal basis for this processing is taking steps prior to entering a contract (GDPR Art. 6(1)(b)) and our legitimate interest in answering business inquiries (GDPR Art. 6(1)(f)).
Inquiry records are kept only as long as needed to handle your request and any resulting business relationship. We do not sell, rent, or trade your personal data. Data is shared only with the TOPON sales and engineering staff handling your inquiry, and with service providers (such as email hosts) strictly as needed to deliver our reply.
Please note: email communication runs through standard email providers. Do not include confidential or sensitive information beyond what your inquiry requires.
You may at any time request access to, correction of, or deletion of the personal data we hold about you, or object to further processing. Requests are handled free of charge and without undue delay.
To exercise these rights, email info@toponenergy.com or write to: Room 1502, Shigu Center, Kaifu District, Changsha, Hunan, China.